• We are aware that relaxation is important in every holiday, but as humans, we should respect our fellow beings. As such we want our clients to provide a good impact on their destinations. For every single tour, we offer detailed notes that highlight cultural sensitivities, and we expect you to read them. Upon arrival of the clients, our tour guides also brief them about the same.
• Though we provide specific advice with every destination on your list, we have complied a Travelers Code, which can be of great benefit to our clients and to the places where they visit. These guidelines are complete in the general sense and provide advice on all the fundamentals like preserving sources, conserving the environment, giving off gifts and tips and so on.
• We also consider ethics to be an important part of our research. We value feedback on our policies, and so we request our clients to comment on our responsible practices and make suggestions regarding the same. This is done at the time of filling the post trip questionnaire. Additionally, we have country specialists who are encouraged and help us make improvements in our travel initiatives.
While hiring our employees, we respect diversity. Fair payment rules, participative management, work safety, personal development and good working conditions are what we believe in. We aim at extending and sharing our social responsibility not only with our staff, but our clients as well.
We hire those industry experts that belong to local regions and have spent several years in the field. The salaries of our trekking staff like porters, guides and cooks are more than the market averages, and are paid timely. Moreover, we never overburden our employees with their duties and we ensure their personal safety throughout the course of the job.
We ensure that our offices operate in a safe and sound environment. We try to conserve energy, implement recycle plans, and take responsibility for the surroundings.
Local Suppliers and Operators
We aim to work with those individuals and companies who play their parts in social responsibility and just like us, ensure that they provide their clients with the highest quality while respecting the local communities and preserving the environment.
Sun Gate Tours has been handling tours in the Peru since the last eight years or so. In this time, we have built long and successful relationships with our bluishness partners. We believe that our continuous success is just because we support the local communities who welcome us. We are committed to supporting their businesses, allowing these operators to prosper. This increases their confidence and leads to development of their services and products.
Whenever we design a new tour, we consult and seek advice from several local communities to ascertain that we are drafting realistic proposals. While selecting these companies, we only take help from those companies who have a positive outlook and plan on working long term. We are always very honest about how our products can affect the local communities and ensure that we do not force them where they are not wanted.
Ever since our inception, we have always relied on local companies, representatives and guides. Almost all of our hired experts are sourced locally so as to ensure knowledgeable and motivated employees, complete guidance provided to our clients and promotion of local traditions.
We are closely linked with local agencies which allow us to contribute to the local economy. Moreover, it lets our clients gain a deeper insight into the culture and local traditions which are followed in these areas, when they collaborate with our locally hired staff members. There are certain tours on which advice from these guides in indeed invaluable such as the Amazon Jungle and the Inca trails of Machu Picchu.
Sun Gate Tours ensures that locally hired employees work in fair conditions, are paid impressive wages and are provided with adequate support by our tour staff. For the Inca Trail, we have enforced a separate and specific policy in order to protect the rights of the porters on the trek.
We offer our clients a chance to avail home stay accommodation no matter what their destination may be, creating a win situation for all the parties involved and allowing a positive cultural exchange to take place. Our clients get to experience the local lifestyle while the localities benefit from them in terms of economy and society.
For instance, when our clients visit the Amantani Island, they stay in the homes of the local people. As a token of thanks, they present their hosts with gifts brought from their homes like rice and fabric. The local people either use them or sell them to earn some money. In many a cases, a lot of exchanges take place in the forms of stories, songs and even recipes. Thus the clients and the localities have a great time while living together.
Local Food and Restaurants
On all our tours, we encourage our clients to consume food offered by local inns instead of dining at multinational brands which they can do so at their own homes as well. Not only does this provide the clients with an authentic experience of the traditional cuisine, but also supports these local communities and help them in following their customs in terms of cooking and recipes. This ensures culture longevity which is an asset in areas where these rituals are in the danger of being lost.
There are some Adventure Tours on which we provide our clients with food. We purchase fresh, tasty and quality items from the reputed local markets in areas where it is possible. Our commitment of providing them with support ensures that these companies keep on prospering and developing themselves.
We believe in promoting participation of all local communities that exist in areas where we operate. For this, we sign off contracts with the best drivers, guides and experts. Currently, we are developing a pilot program in an Andean community, which we hopefully extend throughout the region.
We keep all of our tour groups small with a maximum of 10 people only so that we do not create an intrusion for the local communities. This approach also lets our clients gain more benefits from our industry experts.
We introduce our clients in only those areas where we know the local community will welcome them. Prior to adding new places on our list, we obtain consent from the localities and also give them complete awareness of possible tourism effects.
We treat all people respectfully and carefully observe traditions which they practice. We encourage all our clients to do the same and provide them with details about the national culture. We gave them complete knowledge regarding the traditions and advise them to learn the basics of the local language. When we use local guides who help our clients, it ensures that at least some of the local communities do gain benefit from our business.
We lay an emphasis on providing our clients with information through local guides and request them to pass on their cultural knowledge to our tour groups. This gives them insight into their destinations in an enjoyable manner and benefits both the localities and the clients.
Land and Office Space
1. Sun Gate Tours leases on the necessary amount of office space for company needs. In fact, we try to maximize utilization of the space we have.
2. We keep our office tidy, clean and comfortable, providing our staff with an appreciable working environment.
3. We have never leased additional space for corporate offices and high street stores, and will not do so in the future as well.
1. We give our new staff members a complete briefing of our Responsible Travel Policy, and provide them with a documented version as well.
2. We give our employees complete awareness about recycling and request them to recycle cardboard, waste paper, plastics and cans.
3. We remind our staff again and again to switch off lights and appliances not in use.
1. We have aimed at recycling 100% of all the paper and cardboard material which we use.
2. We store all our data thorough electronic means and do not rely on printouts or hard copy records.
3. Both our clients and agents make their bookings only, which does not require any paper to be used.
4. We email travel guides and other relevant information to the clients, thereby reducing the use of paper.
5. Our brochure is available as a soft copy, which is another means of saving paper.
6. If we have to print brochures or any other promotional materials, we use paper that is manufactured from renewable resources. After usage, all the material is sent for recycling.
7. We do not buy new notepads and just use the lank sides of other paper materials to jot down things.
8. We refrain from unnecessary printing of emails and documents and follow the motto ‘Be Green. Read from the Screen’
9. If we have to photocopy, we do it on both paper sides.
10. We buy stationary that has been made from recycled materials.
11. We buy toilet paper and other materials that are made through renewable energy resources from recycled materials.
Electricity and Technology
1. We use only those computers, photocopiers, desk phones, fax machines and printers that make efficient use of electricity. The same goes for other appliances like kettle, fridge and microwaves.
2. If we have to replace our equipment, we sell them off to be reused or send them for recycling. They are not sent to the landfill.
3. We switch off all appliances every night in order to save electricity.
4. We use energy efficient lighting systems and request our staff to turn off the lights if there is ample sunlight in the room.
5. We only buy recycled print cartridges and send them for recycling when they finish up.
6. We purchase rechargeable batteries.
7. We avoid using disposable CDs, and we also recycle mobile phones, currency and coins.
8. We run our heating and air conditioning systems at optimal temperature so as to ensure energy efficiency and provide our staff with a comfortable environment.
9. We provide our employees with warm fleece during the winters.
10. The heating and air conditioning systems are used as consented by the staff and turned off at nights and weekends.
1. We have an active staff that lives near the office.
2. We encourage our employees to walk, cycle or use the public transport system when traveling.
3. We regularly maintain our vehicles and use them only when absolutely necessary.
4. We often use the public transport or opt for carpooling in case of events.
1. We boil only the water amounts which are actually required.
2. We do not wash dishes in running water, but opt for plugging the sink.
3. We have installed water savers in the toilets.
4. We use only biodegradable cleaning products that do not harm the environment.
5. Other than human waste and toilet paper, we do not flush anything down the toilet.