1.- Cancellations of “Camino Inca” (Inca Trail).
The policy of cancellation of “Camino Inca” (Inca Trail) is the most strict of the traveler contract; it depends on and is only subject to the INC “Instituto Nacional de Cultura”, who has the authority and control of this. Sun Gate Tours is subordinated to the availability of the Camino Inca (Inca Trail) of the INC. We inform to the traveler that, after the date acceptance and the payment received for Camino Inca (Inca Trail), he cannot make any modification, such as: change of date, change of passports, substitution of passengers; cancellations due to personal reasons, etc. Sun Gate Tours will not make any reimbursement for the above mentioned reasons. If the traveler, due to unforeseen circumstances and by force major didn’t make the trip, he must present a reimbursement request to the administrative authority, without any responsibility of Sun Gate Tours.

Please note that the trek deposit is non-refundable (US$150 required for 2007 and US$200 required for 2008). The deposit is used to reserve space within the group.

CANCELLATION FEES
We charge the following fees per person:
- Cancellation after the booking time USD 200 will be charged
- Cancellations make between 44 and 8 days, USD 320 will be charged.
- Cancellations make between 7 an 0 days Full amount will be charged.

2.- Trek cancellations made between payment of trek deposit and 8pm, 2 days prior to trek departure date: Return of all payments made, less the trek deposit per person, less any costs associated with receiving and returning the payment.

3.- Trek cancellations made after 8pm, 2 days prior to trek departure: No cash refund. However we will give some entrance fees (Inca Trail or Machu Picchu) your return train ticket from Aguas Calientes to Cusco. Please note that the client will be responsible for changing the dates of any of these tickets (if necessary) and any costs associated with such changes.

In all instances of trek cancellation by the client Sun Gate Tours will provide written confirmation of the cancellation and details of any payments lost so as to be used in the event of any insurance claim made by the client.

4.- Come to Cusco and pay the remaining trek balance.
You can pay the balance of the trek at our offices in Cusco (minimum of 2 days before trek departure before 7pm). Payment can be made in cash US$, local currency (Peruvian Soles). You can withdraw cash in either US$ or Peruvian soles from one of the many ATM machines in Cusco (Visa, MasterCard, etc). Prior to departing for Peru it is advisable to inform your bank that you are coming to Peru so that you do not experience any problems with your credit/bank cards whilst abroad. Remember that the limit that you can withdraw each day in Peru may be less than your normal limit at home.

5.- Authority on tour
At all times the decision of the company's guide or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.

6.- Travel documents
The client must be in possession of a valid passport and all visas required for the whole of the journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.

Important !!! Please you have to verify your passport number and other personal information very well, it has to be the same that you sent me for the reservation otherwise you will have problems in the control places. Clients must bring the original passport with which the permit was issued. If clients are in the mistake with passport numbers or other infromation Sun Gate Tours is not responsible.

7.- Insurance
It is the client's responsibility for obtaining sufficient personal travel insurance. The client is willing to accept full responsibility for insurance up to limits that the client may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance. When obtaining travel insurance the client must ensure that the insurer is aware of the type of travel to be undertaken.

8.- Responsibility.
Sun Gate Tours is not responsible for sickness, maternity, physical or mental impediments, which may put into risk the health or integrity of the traveler or third parties during the tour. We will not assume any claim or reimbursement due to the above mentioned reasons. We request to inform us previous to the agreement of our services, about any limitation of this nature, in order to recommend special services which contemplate the existing impediments.

** We kindly ask you to let us know if you have any inconvenience with our services before the 72 hours it happened. After this time we will assume that everything was fine and we will not be able to accept any claim in the future. You can contact us to info@sungatetours.com or call our emergency numbers in Cusco: 0051 84 232046.


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